FAQ

01. How long will my order take to arrive?

For orders shipped to the United States, delivery usually takes 7-15 business days.

International orders usually take 9-18 business days, depending on the destination and customs processing.

Please note that delivery times are estimates and may occasionally be affected by customs, weather, or other circumstances outside our control.

02. How long does it take to process my order?

Orders are typically processed, packed, and shipped within 1-3 business days after your order is placed.

Once your order has shipped, you'll receive a confirmation email with tracking information.

03. Will I receive a tracking number?

Yes. Once your order has been shipped, we'll send a confirmation email with tracking information so you can follow your package's journey.

04. Where do you ship?

We currently ship to the United States and international destinations.

Shipping availability and delivery times may vary depending on your location. You can see the available shipping options at checkout.

05. How much does shipping cost?

Shipping costs are calculated at checkout based on your destination and available shipping options.

06. What if my order arrives damaged?

We're here to help.

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, please contact us at theglowhouse.official4@gmail.com as soon as possible and include photos of the issue.

We'll review your request and help determine the appropriate solution.

07. What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be in the same condition you received it, unused, with its original packaging and proof of purchase.

Please contact us before sending anything back. We'll provide return instructions after reviewing your request.

08. How do I request a return or refund?

To request a return, please email us at theglowhouse.official4@gmail.com before sending your item back.

We'll review your request and provide the appropriate return instructions.

If your return is approved and received, refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed.

09. Can I cancel or change my order?

If you need to make a change to your order, please contact us as soon as possible at theglowhouse.official4@gmail.com.

We'll do our best to assist, but changes or cancellations may not be possible once your order has been processed or shipped.

10. How can I contact The Glow House?

Have a question about your order or our products?

We'd love to hear from you.

Email: theglowhouse.official4@gmail.com

We aim to respond as soon as possible.

11. Is the lamp rechargeable?

Yes. The Aurora Jellyfish Lamp can be recharged via USB-C and features button control for easy use.